Legal information
Beta SLA and incidents
Service levels applicable during the private beta.
Beta scope
The beta is a guided service with no financially guaranteed availability commitment. Yodev targets 99.5% monthly availability, excluding announced maintenance and external dependencies.
Priorities
A critical incident prevents all acceptance or creates a security risk; a major incident degrades an essential function; a minor incident has an acceptable workaround.
Communication
Critical incidents are prioritized and communicated to affected customers through the available channel. Support requests are sent to support@yodev.fr.
Security
Suspected breaches, compromised keys, or abuse must be reported immediately. Yodev may suspend sending during the investigation and notify relevant parties as required.
Maintenance
Planned maintenance is announced where possible. Domain changes are drained before switching and never trigger automatic failover for a message already submitted.
Last updated: August 17, 2026.